The comments below reveal the immediate learning and applicability received from even an introduction to emotional intelligence. These insights are from participants at a workshop on how to leverage and boost emotional intelligence at work for the Association Forum.
In just over an hour, the 45 association professionals experienced first-hand a before and after review of one of their own challenging, conflict situations. They learned new approaches by using emotional intelligence tools and skills. Now you can learn to make your work relationships better and even more fun, too.
Here are comments on the value of the training received and what participants committed to do, think or "be" as a result to improve their relationships:
"I will incorporate into my daily life, personal and professional, [the practical tips]. I will listen better, not take things personally, not act in fear. I'll be clear about what I want, take responsibility, and discuss issues using EQ (emotional intelligence)." Mary T. Markovich
"I liked the actual take away tools. Wonderful to clarify topic, giving examples and giving actions to take back [to my work life]. How I contribute to conflict, how my perception is not their reality. I will be active in my life and work." Alyse Kittner
"Thinking about my words and actions and concentrating on me, then using my awareness when working with others. I will strive to neutralize words and events." Katherine Weathers
"I'll be breathing. I've read Goleman's book. You did a great job with it... made it come alive for us." Mary Conley Eggert
"Very effective. Drew great comparisons to [between] people in the audience, her personal life and authors. I will center myself and not make assumptions. I will not make judgments or assume that other people feel a certain way." Elyssa Welling
"Taught me how to be less reactive and to understand that someone's words aren't necessarily malicious -- that there are other factors at work. I will listen more and try to remove judgment from the listening process." Nicole Gibby Munguia
"I have a better understanding of self-dynamics and interfacing with others. I will manage triggers." Tim Downey
"Clear and to the point. [Gail gave] great examples. [The value I got is] awareness. I will be more aware of my triggers." Leslie Teague
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